Don't worry, we bring your wearer back into top shape in no time:

• Operating instructions on hand? In the end you will find an exploded drawing with all spare parts and part numbers.

• Instructions laid? Use our Ersatzteile- & Benutzerinformationsfinder, download the right PDF and conveniently identify the required part online.

• Self-repair: Write down the part number and order the original spare part directly in the Atera Shop, please do not find the spare part, please contact the live chat or fill ours Kontakt- & Serviceformular Out of.

• Professional repair: About that Kontakt- & Supportformular Send us a brief description of the damage; our repair experts will contact you immediately with a suggestion. If necessary, you can then send us your product. & This will be professionally repaired in our in-house repair workshop.

Tip: Model designation, serial number and (if known) have the part number ready - this is how the processing time shorten.

In the operating instructions:

• Complete spare parts overview in the appendix

• Part numbers for ordering

• Explosion drawings for simple identification

• Maintenance instructions and assembly instructions

• Sie finden Ihre Benutzerinformation bei uns im Shop in dem jeweiligen Produkt oder unter Benutzer und Ersatzteilefinder

An order:

• directly via the Atera online shop

• At the authorized Atera specialist dealer

• On the Atera Kundenservice Or our Livechat.

Tip: Hold the following information when ordering the spare parts:

✓ Model name of your wearer

✓ Item number (on type sign)

✓ Item number of the required spare part

Quality note: Use exclusively original Atera spare parts for maximum security and guarantee maintenance.

The number is always on one silver sticker:

- Strada/Genio bike rack: Underside of a bicycle rail

- Roof fundraiser: Underside of a support pipe

- Roof boxes: Interior of the box (Open the lid)

- Linea rear carrier: Right on the carrier frame

A notice: Depending on the model, the number can also be Art.-No.,, Item No. Or Serial No. Be shown. If the sticker is illegible, our Atera Support Team Or like to keep live chat.

Spare parts are listed in the user information (operating instructions). The instructions can be downloaded from the respective product or from the spare parts list. & User information can be accessed and viewed in the footer of the website.

Atera offers different guarantee times depending on the product category:

Roof boxes:

• 5 Jahre Herstellergarantie
• Gilt ab Kaufdatum
• Qualitätsversprechen für langfristige Nutzung

All other products:

• 3 Jahre Garantie
• Inkl. Fahrradträger
• Inkl. Dachträgersysteme
• Inkl. Zubehör

Requirements for warranty claims:

✓ Original purchase receipt ✓ Expert assembly ✓ Determined use ✓ Regular maintenance

IMPORTANT:

• Guarantee begins with the delivery or purchase date of your product on site

• Keep the purchase receipt safely

• Write down serial number • Follow the assembly instructions

For more information, see our contribution to Garantie

No, Atera does not operate a factory or factory sales.

• If you have any questions, please use our live chat or send one Support-Anfrage.

• If you prefer to buy on site, you will find the next authorized dealer in our Händlersuche.

The following applies to a secure ride with Atera carrier systems:

Recommended speed:

• Richtgeschwindigkeit: 130 km/h
• Angepasst an Wetter und Straßenverhältnisse
• Gilt für alle Atera Trägersysteme

Legal situation:

• Keine gesetzliche Geschwindigkeitsbegrenzung für Trägersysteme
• Beachten Sie länderspezifische Vorschriften im Ausland
• StVO-Regelungen zur Ladungssicherung beachten

Important safety instructions:

✓ Reduce speed in adverse weather conditions

Special caution at:

• Starkem Seitenwind
• Regen oder Schnee
• Unebener Fahrbahnbeschaffenheit

Practical tips for a safe journey:

• Regular control of the fastening

• calculate the increased braking distance

• Observe changed driving behavior

• Consider the fuel consumption at higher speed

No reason to worry:

• Write down the lock number (on the lock or the multi -tooth screw).

• Send the number via our live chat or that Kontakt- & SupportformularTo order a replacement key.

• Do you need a complete castle set? Please order it here hier.

Tip: Keep the lock number together with your purchase receipt to accelerate future orders.

• The City Crash Test simulates an impact at 30 km/h (about 12 g of delay) and checks construction, load securing and passers -by.

• He follows the voluntary standards DIN 75302 and ISO 11154 and is thus more strictly than the minimum requirements relevant to the approval.

• All Atera carriers pass this test and are checked regularly - for additional protection of the vehicle, cargo and road users in city traffic.

• Atera is the abbreviation for "Autoteile Ravensburg", the original company name when founding in 1963.

• The company started in Ravensburg as an auto parts wholesaler and developed into a manufacturer of modern carrier systems.

• Today Atera is based in Leutkirch in Allgäu, combines over 60 years of experience with German engineering and manufactures in the EU.

• The name now stands for innovative transport solutions, reliable quality and safe mobility "engineered in Germany".

Atera was founded in 1963 under the name Autoteile Ravensburg, looking back on over 60 years of company history. A specialist in transport systems emerged from the regional parts dealer in the 1970s and 1980s. Atera has been developing its own bicycle and roof rack systems since the 1990s, produces in the EU and conducts development and quality testing in Leutkirch in the Allgäu. Today Atera is an internationally present manufacturer that combines German engineering with continuous innovation. You can find more information on the history of Atera hier.

• Certifications: ISO/TS 16949 (automotive industry), ISO 9001 (quality management), ISO 14001 (environmental management), TISAX (Trusted Information Security Assessment Exchange).

• ISO/TS 16949: Strict process and manufacturing controls according to automotive standard for consistently high product quality.

• ISO 9001: Documented, customer -oriented quality management with regular audits.

• ISO 14001: Systematic environmental management and resource -saving production.

• TISAX: Industry -specific information security standard of the automotive industry; ensures the confidential handling of development data and the protection of prototypes.

Advantages for customers:

• Reliably tested product and process quality.

• High service life and security of the carrier systems.

• Sustainable, environmentally conscious production.

• Safe handling of sensitive data through TISAX-certified information security.

The silver sticker with article and serial number is already attached in the factory and remains permanently on the carrier. You find him

• On the underside of the basic carrier

• On one of the wings tubes

The sticker also shows production details and the model name. Photograph or write down the numbers immediately after purchase so that you can quickly be available for guarantee or spare parts inquiries. Do not remove the sticker; If it is illegible, contact our live chat, fill our Kontakt- & Supportformular From or contact your Händler.

Yes, if the permissible loads are observed. Please check before assembly:

• Maximum payload of the Atera basic carrier (see user information).
• Roof load approved by the vehicle manufacturer (dynamic load while driving).
• Total weight from roof tent, occupants and additional equipment.

How to proceed:

1. Dachzelte-, Personen- und Ausrüstungsgewicht addieren.
2. Ergebnis darf weder die Dachlast des Fahrzeugs noch die Traglast des Grundträgers überschreiten.
3. Montageanleitung des Dachzelts und Benutzerinformation des Trägers Schritt für Schritt befolgen.
4. Bei Unsicherheiten vorab unseren Live-Chat befragen, eine Anfrage über unser Kontakt- & Supportformular stellen oder Ihren Fachhändler kontaktierten.

Note: If overload, the guarantee expires and there is security risk.

Step 1: Check instructions

• In der Betriebsinformation steht, für welche Fahrzeuge Ihr Grundträger freigegeben ist.
• Die Betriebsinformationen werden konstant mit neuen Fahrzeugen erweitert, die aktuellste Fassung finden Sie bei uns im Shop -> ihre Artikelnummer in die Suche eingeben -> Auf das Produkt klicken -> Bis zu Benutzerinformation scrollen & die aktullste Version einsehen.

Step 2: Vehicle -specific search

• Auf unserer Homepage oder in der Kollektion „Dachträger“ finden Sie den Fahrzeug- & Kompatibilitätsfinder.
• Tragen Sie Ihr Fahrzeugmodell ein und testen Sie die Kompatibilität mit Ihrem bisherigen Träger.

Step 3: Rate the result

• Passt der Träger: Nutzen Sie ihn wie gewohnt und beachten Sie die zulässige Dachlast.
• Passt er nicht: Austausch-Kits sind aus Sicherheitsgründen nicht erhältlich, da unsere Träger vormontiert geliefert werden. Wählen Sie dann eine dieser Optionen für einen neuen Dachträger:

1. Live-Chat starten und sofortige Beratung erhalten.
2. Eine Anfrage über das Kontakt- & Supportformular stellen.
3. Sich an einen autorisierten Fachhändler wenden.
4. Über den Fahrzeugfinder direkt das passende Produkt auswählen.
   

Tip: Hold the following data - manufacturer, model, year of construction from/to, with or without a railing as well as the article number of your previous carrier. So you quickly get the right information from the service team.

Thule and Montblanc attachments are usually compatible because their clamp or t-groove dimensions fit the atera basics. However, accessories from vehicle manufacturers differ depending on the brand; Therefore, before buying, check whether the attachment (about 20 mm or 24 mm t-groove) fits your Atera model.

It is always advisable to make perfect compatibility of yours Fachhändler To have it checked.